Postage and packing within M25 is free regardless of the product size and value. Any deliveries out of M25 are subject to address. Please enter your delivery details correctly to receive your products as soon as possible. Orders usually take between two to seven working days to arrive.
Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order and the Buyer shall make any arrangements necessary to accept delivery. Prices for delivery of each item are quoted on or before checkout.
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do happen. If this does happen please contact us within eight working days and if possible please email pictures of the damaged item(s) to firstname.lastname@example.org and we will resolve the problem as quickly as possible for you. You need to ensure items are checked prior signing for the parcel.
Once an item has been signed for it is accepted that the order has been received in a good condition. Please check large items carefully before signing for the parcel.
Not Received Items
If you contact us to say that you have not received your order we will require you to sign a non-receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Need more help? Call us at +44 (0) 20 3741 7640